Command Center overview
The operator console: what it is, who can reach it, and the dashboard.
The Command Center is the operator console for running the platform across every tenant. It is
available to users with the global admin role; everyone else is redirected away. It spans the
/operator/* and /admin/* routes, presented as one console.
"Operator" here means a Nia platform administrator, not a GP user. Operators work across tenants; GP users work inside a single fund. See Getting started for the tenant-facing side.
What's in the console
| Area | Pages | What it covers |
|---|---|---|
| Overview | Dashboard | Platform-wide health and what needs attention |
| Tenants | Organizations, Onboarding | The tenant directory, tenant detail, and new tenants |
| Knowledge | Global Library, Ingestion Health, Email health, Alerts | The shared knowledge library, the ingestion pipeline, and operator alerting |
| Intelligence | Usage, conversations, gaps, model config, KPI library, Model Lab | Cost, oversight, corpus gaps, and AI configuration |
| Governance | Audit log & users | The audit trail and platform user management |
| Infrastructure | Environments, health, secrets | Where things run and how to check they are up |
Some Knowledge entries — Folder Registry, Advisor Guide and Retrieval Preview — are behind feature flags and appear only when those flags are enabled.
The dashboard
The dashboard (/operator) is the operator's landing page. It summarises the platform and links
straight to the screen that resolves each issue. It shows:
- Headline stats: total organizations, AI runs in the last 30 days, documents indexed, organizations near their run cap, and failed ingestion jobs.
- Needs attention: a prioritised feed of actionable signals (failed ingestion, inactive organizations, near-cap organizations, dead-lettered jobs, refused conversations), each linking to the relevant screen.
- Top knowledge gaps: the topics generating the most refusals, drawn from Knowledge Gaps.
- Ingestion health: indexed, processing, and failed counts.
- Usage by tenant: the busiest organizations by run consumption and estimated cost.
- Quick actions: shortcuts to onboard a tenant, open the Global Library, and view the audit log.
It is backed by the operator.getDashboard, operatorIntelligence.gaps.listRanked, and
operatorIntelligence.usage.listByOrg procedures.
Per-organization feature flags
Some capabilities are switched on per fund rather than by plan alone. From a tenant's detail view an operator can toggle:
| Flag | Controls |
|---|---|
lp_reporting | The LP Reporting screens. Also requires the full plan. |
advisor_hub | Advisor hub surfaces, including Retrieval Preview |
advisor_guidance | Guidance surfaces: Folder Registry and Advisor Guide |
lp_reporting needs both the flag and the full plan. Enabling the flag for a policy_hub
tenant does nothing useful — every reporting route still stops at the plan gate.